What we do

Covert Customers offer experienced assessors who will secretly visit your establishment to provide you with the information required to help you achieve the goal of satisfying every customer.

In these challenging times in the hospitality industry, it’s important that your customers are satisfied with their dining experience, but it is sometimes difficult to judge what they really think. Covert Customers can help by discreetly assessing everything that interfaces with your patrons, whether that be from the menu choice/food quality, hygiene standards to the overall atmosphere.

Our covert reports are designed to help implement the changes necessary to encourage customer loyalty and word-of-mouth recommendations to help achieve valuable increased bookings. Covert Customers’ fully actionable report will be sent directly to you and for your eyes only - please note, reports/findings are never released to any third party.

If you have received our introductory letter, you have been hand-picked for assessment. Please give the offer your utmost consideration as we know restauranteur/business owners value their reputations and we have never yet visited a restaurant that could not be improved - so all feedback good or bad is important to help sustain and grow in these challenging times.